Provide your insurance company with the following information:

• Practice Name: Thrive Counseling Center
• Address: 2825 S Ankeny Blvd, Suite 101, Ankeny, IA 50023
• Group NPI: 1831691526
• Individual NPI: Found at the bottom of each clinician’s bio on Our Wellness Team page

Ask your insurance company:

• Do I have a deductible that applies to mental health services?
  • If yes, how much has been met so far? 
• What is my copay or coinsurance for each therapy session?
• Does my plan run on a calendar year (Jan–Dec) or have different start/end dates?
  • This helps determine when your deductible and out-of-pocket max reset.

These codes represent common therapy session types:

• 90791 – Initial intake session
• 90837 – 53+ minute individual therapy
• 90834 – 38–52 minute individual therapy
• 90832 – 16–37 minute individual therapy
• 90846 – Family/couples therapy (without client present)
• 90847 – Family/couples therapy (with client present)
• 90849 – Multi-family group therapy
• 90853 – Group therapy
   

Ask if there are any limits, pre-authorizations, or exclusions for these codes (for example, a limit on the number of sessions per year).

Be sure to ask:

• Are telehealth sessions covered for the above codes?
• Do I need to use a specific telehealth platform through my insurance?
• Are there restrictions or different copays for virtual sessions?

Your out-of-pocket max is the most you’ll pay in a year before your insurance begins covering 100% of eligible costs.

(Note: This varies depending on your plan and benefit structure.)

When you call, write down the representative’s name, date, and a reference number for your call. This documentation can be helpful if there’s ever a discrepancy in your coverage.